‘Advice NI were contacted by a client who was a single parent and seeking advice on whether they had continued entitlement to Working Tax Credit working 16hrs per week, or if they needed to claim Universal Credit.
This “Understanding, Avoiding & Challenging Sanctions” Guide is designed to assist frontline generalist advisers in their work in supporting benefit claimants who are at risk of being sanctioned or who have been sanctioned.
A debt adviser requested assistance from Specialist Support for Debt (SSD) for a client with almost £25,000 of debts arising from a gambling addiction.
