As part of refugee week Advice NI ran an advice session covering everything you need to know about UK government schemes available to Ukrainian nationals. Both for Ukrainian nationals aiming to arrive to NI and for those already living in NI.
Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.
It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.
A business owner whose finances were catastrophically hit last year has praised the expert advice received from the Business Debt Service within Advice NI during a “dark time in his life”.
