People on the lowest incomes – both in and out of work – have endured a decade of austerity; with freezes and cuts to social security benefits and in-work support; hollowing out support, undermining resilience and ability to cope with adversity.
Advice NI responds to plans by the UK Government to begin the managed migration of millions of people in Great Britain off legacy benefits and on to Universal Credit.
Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.
It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
Leading advice charity; Advice NI Head of Policy, Kevin Higgins and Professor Eileen Evason CBE is urgently calling on the NI Executive to extend Welfare Mitigations to alleviate further hardship in NI.
Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.
The report has taken time and gone into meticulous detail; and ultimately which talks about systemic maladministration on the part of the Department & Capita, putting PIP claimants at systemic disadvantage in terms of the approach taken to how further evidence is obtained.
Banks have been warned that it's "not fair" to automatically blame customers for money lost through a scam. Last year, customers transferred nearly £240m to fraudsters, only a quarter of which was refunded by financial firms.
