News Articles

Hourglass (Safer Ageing), is Northern Irelands only charity dedicated to calling time on the harm, abuse & exploitation of older people. We deal with the very worst elements of physical, sexual, financial/economic, psychological, domestic abuse and neglect and we stand alone in this field, offering life-changing support to victims, their families and wider communities.

We're thrilled to launch our new series of Adviser NI training sessions to help you gain an in-depth knowledge of Social Security Benefits in Northern Ireland.

Advice NI would like to welcome ME Support NI to the advice network. M.E Support NI is run by Volunteers with direct experience of how M.E affects people’s lives. They provide information, support and practical advice for people (including children), families and carers affected by M.E (Myalgic Encephalomyelitis) and advocates on their behalf.

Debbie has recently joined Advice NI as our new Training Manager.

Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.

It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
 

As 2021 draws to a close, Advice NI’s training team have continued to adapt to an ever changing world with new methods of delivering and new courses. Advice NI Training continues to be the gold standard for advice training in Northern Ireland.

Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.  

The Peer Review process is when an adviser’s work is quality assessed by either one or a group of advisers, of similar competence and skills.