We're thrilled to launch our new series of Adviser NI training sessions to help you gain an in-depth knowledge of Social Security Benefits in Northern Ireland.
In partnership with Community Advice Lisburn & Castlereagh (CALC) and funded by Lisburn & Castlereagh City Council Advice NI and CALC will be hosting a number of information sessions aimed at Asylum seekers, Refugees, and Migrants living in Northern Ireland and those who work with them.
Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.
It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
As 2021 draws to a close, Advice NI’s training team have continued to adapt to an ever changing world with new methods of delivering and new courses. Advice NI Training continues to be the gold standard for advice training in Northern Ireland.
Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.
Advice NI is keen to support our members in the delivery of high quality advice services and we are committed to working closely with all of our member organisations to help them prepare, achieve and maintain the Northern Ireland Advice Quality Standard (NIAQS).
