With students arriving at University to commence a new academic year, the Advice NI Policy & Information team has published an information briefing for advisers covering Universal Credit eligibility for students.
Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.
It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.
A business owner whose finances were catastrophically hit last year has praised the expert advice received from the Business Debt Service within Advice NI during a “dark time in his life”.
Backing the “Keep Me Posted” campaign, Kevin Higgins, Head of Policy at Advice NI joined Judith Donovan CBE from Keep Me Posted to discuss the crucial need for continued paper-based correspondence for Universal Credit claimants.
