This “Understanding, Avoiding & Challenging Sanctions” Guide is designed to assist frontline generalist advisers in their work in supporting benefit claimants who are at risk of being sanctioned or who have been sanctioned.
The Department for Communities has put additional support in place to assist Post Office card account and HM Government Payment Exception Service customers who are unable to access their benefit or pension payments during the Coronavirus pandemic.
Communities Minister Deirdre Hargey MLA advised that her Department has been working with the big retailers to facilitate priority delivery slots for those who have been advised to shield by their GPs.
The current circumstances are extremely challenging for all of us, with access to services and support restricted by the impact of the Covid-19 pandemic.
