News Articles

Hourglass (Safer Ageing), is Northern Irelands only charity dedicated to calling time on the harm, abuse & exploitation of older people. We deal with the very worst elements of physical, sexual, financial/economic, psychological, domestic abuse and neglect and we stand alone in this field, offering life-changing support to victims, their families and wider communities.

Advice NI would like to welcome ME Support NI to the advice network. M.E Support NI is run by Volunteers with direct experience of how M.E affects people’s lives. They provide information, support and practical advice for people (including children), families and carers affected by M.E (Myalgic Encephalomyelitis) and advocates on their behalf.

Advice NI in partnership with MCNI continues to offer EUSS advice to EU nationals and their family members and family members of NI relevant persons.

Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.

During the last year, Advice NI in partnership with Migrant Centre NI, funded by the Home Office, continued to provide immigration advice and support to vulnerable EU, EEA or Swiss Citizens and their family members, family members of NI relevant persons and family members of frontier workers during the application process and securing the immigration status under the EU Settlement Scheme. 

It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
 

Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.  

Those who apply late, and joining family members, will have rights protected while their application is determined.

The Peer Review process is when an adviser’s work is quality assessed by either one or a group of advisers, of similar competence and skills.