Advice NI Annual General Meeting calls for restoration of NI Executive to provide desperately needed local support as poorest households brace themselves for a winter of crisis and deprivation.
Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.
It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.
The Northern Ireland Audit Office has warned that the full impact of welfare reform has not yet been felt in Northern Ireland. Many claimants will face significant hardships when the current mitigation measures come to an end in March 2020.
Advice NI is keen to support our members in the delivery of high quality advice services and we are committed to working closely with all of our member organisations to help them prepare, achieve and maintain the Northern Ireland Advice Quality Standard (NIAQS).
Advice NI and NICVA are warning that, with less than a year to go before Welfare Reform Mitigation runs out, thousands of vulnerable people across Northern Ireland may be facing a substantial drop in income and even eviction.
