As part of refugee week Advice NI ran an advice session covering everything you need to know about UK government schemes available to Ukrainian nationals. Both for Ukrainian nationals aiming to arrive to NI and for those already living in NI.
Implementing quality processes to ensure your organisation can met the Northern Ireland Advice Quality Standard (NIAQS) can be overwhelming as well as time consuming.
It has been another extremely busy year for Advice NI’s Quality team. In the current Covid climate, the Quality team has had to quickly adapt and develop an effective approach to a number of aspects of quality.
Triage is often the first point of contact into an organisation. It aims to improve access to services by effectively managing demand whilst also meeting clients’ needs and expectations.
Advice NI is keen to support our members in the delivery of high quality advice services and we are committed to working closely with all of our member organisations to help them prepare, achieve and maintain the Northern Ireland Advice Quality Standard (NIAQS).
The past year has been an extremely busy time for our members who are in the process of obtaining accreditation for the Northern Ireland Advice Quality Standard (NIAQS).
The Department for Communities has put additional support in place to assist Post Office card account and HM Government Payment Exception Service customers who are unable to access their benefit or pension payments during the Coronavirus pandemic.
